Hotel

The hotel industry relies on one major factor – customer satisfaction. If the customer is satisfied and comfortable in your hotel it will get high ratings thus improving and growing your establishment. But, if the customer is unsatisfied or upset for any reason, your hotel will get poor ratings and end up with a bad reputation in the industry. The reason why a customer is upset can be as simple as a shower problem or as considerable as their frustration with bad signal or poor reception.

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